Canada’s top financial institutions were in the spotlight last week when TD employees were allegedly caught on hidden cameras misleading customers and selling them inappropriate products to meet sales targets.
In a report from CBC Marketplace, employees from other major Canadian banks spoke out about how pressure to meet increasing sales targets has led to associates in the industry selling customers products they don’t need.
So how should HR leaders who work in such cut-throat environments handle rumours of employee misconduct — especially when there may be risk of liability for the organization?
