Pivotal events like the COVID-19 pandemic have catalysed both continuity and transformation in employee expectations, creating new priorities such as flexibility and trust in leadership, which have reshaped the employee experience landscape.
That’s according to Benjamin Granger, chief workplace psychologist at Qualtrics.
The pandemic spurred changes in certain priorities, but Granger notes that certain “universal truths about what humans expect from the construct of work,” including the need for affiliation and self-efficacy and career progression, have remained consistently important.
