Learning Metrics builds on their previous work, The Trainer’s Balanced Scorecard, and presents a practical guide for learning practitioners to demonstrate the value of their efforts in operational terms.
The inception of Learning Metrics traces back over two decades when Pangarkar and Kirkwood embarked on a mission to illustrate the tangible value of learning through operational and strategic outcomes. Their vision was to create a practical tool for learning practitioners, enabling them to reconcile the accountability of learning activities with the need to deliver effective results that resonate with operational leaders.
Pangarkar shares a pivotal moment from his career that shaped his approach to L&D. As a departmental manager in a Fortune 500 company during the early ’90s, he experienced firsthand the inefficacy of traditional training methods that did not translate into improved performance. This led to a realization of the lack of accountability in training activities, prompting a shift towards more strategic and relevant learning interventions.
