Almost 90 percent of Canadian workers say they experience conflicts in their teams due to digital tools.
And 61 percent say these conflicts negatively affect productivity and collaboration, according to a survey by the Adaptavist Group, which revealed problems of miscommunication stemming from misinterpretations of tone, different expectations of acceptable response times to messages, and confusion over emojis.
“The crucial takeaway is that managing a multi-generational workforce requires moving beyond generational labels and stereotypes. Leaders must treat employees as individuals, shaping work to their unique skills and experiences rather than making assumptions based on age,” says Simon Haighton-Williams, CEO of the Adaptavist Group.
