With the insurance industry undergoing a massive turnover as 50 percent of its workforce will be retiring by 2028, legacy firms are faced with the task of either getting onboard with technological advancements or giving up.
Gore Mutual is one such company, and CPO Sonia Boyle has brought data-driven people analytics to the nearly 200-year-old insurance firm, coinciding with a doubling of the workforce.
“We weren’t actually using employee data in the way we should have been. It was just very manual. I think a lot of HR teams still struggle with that, and particularly ones of our size,” says Boyle.
