A recent small claims court case that saw Air Canada attempt to lay blame on its own chatbot for wrong information given to a customer, is an indication that employers should be paying attention to Canadian AI legislation as it makes its way through the Senate.
While the settlement was small — $812 to cover the initial oversight – it’s significant because it’s the first case of a public trial relating to misinformation given by a chatbot.
Until the Artificial Intelligence and Data Act (AIDA) comes into effect, litigation such as this will likely increase, said Maryam Zargar, partner at Miller Thomson in Vancouver.
