“Passive listening,” a tool that uses artificial intelligence (AI) to analyze employee data, is emerging as a game changer in how HR teams gauge employee engagement.
More than 60% of employees are comfortable with employers analyzing their digital communications — such as emails and direct messages — as a way to improve employee experience, according to a Qualtrics report.
This openness to passive listening surpasses the expectations of HR leaders, the report finds, with only 45% believing employees would be receptive to such monitoring.
