The possibilities are endless.
So says Kerry Narduzzi, product manager at TD, in discussing the bank’s new training program using virtual reality or VR to simulate customer interactions and teach employees how to handle certain situations.
“We’re doing this test to learn and understand what the results are before we scale it out and think about what it means, broadly, for our colleagues,” she said. “We are working with our HR partners to understand what the best situations are for learning in this environment. Once we’ve completed the pilot, the possibilities for what virtual situations we can create are endless.”
