Four years on from the height of the COVID-19 pandemic, and many organizations are still navigating the fallout, including their workforce’s working model going forward – be it fully remote, flexible, hybrid, return-to-office (RTO), or some combination of them all.

But a recent survey suggests many companies are getting it wrong, leading to resentment among teammates.

Almost half of the employees surveyed (41%) said their employer’s policies around flexible work are not enforced equally throughout the organization – this “shadow management” occurs when certain leaders give more flexibility to their direct reports, says Owl Labs, which interviewed over 500 American knowledge workers.

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